Editorial Complaints Policy

At Southern Vape Co Online Magazine, we are committed to maintaining the highest standards of journalism and providing accurate, fair, and balanced content to our readers. We value feedback and take complaints regarding our editorial content seriously. This Editorial Complaints Policy outlines our approach to handling complaints and ensuring that they are addressed promptly and appropriately.

Scope of the Policy:

This policy applies to complaints related to the editorial content published on Southern Vape Co Online Magazine’s website. It covers articles, opinion pieces, reviews, features, and any other content produced by our editorial team.

Making a Complaint:

If you have a complaint regarding our editorial content, we encourage you to contact us as soon as possible. Complaints should be submitted in writing and include the following details:

  • Your name and contact information
  • Date of the article or content in question
  • Clear identification of the issue or concern
  • Supporting evidence or references, if applicable
  • Complaints can be submitted via email to [email protected] or through our online contact form.

Complaint Handling Process:

Upon receiving a complaint, we will acknowledge receipt within [insert timeframe, e.g., 48 hours] and provide you with an estimated timeframe for resolving the complaint.

Our editorial team will thoroughly review the complaint, including a careful examination of the relevant content and any supporting evidence provided. We will assess the complaint objectively and fairly, taking into account the principles of accuracy, fairness, and balance.

Resolution of Complaints:

We aim to resolve complaints in a timely and satisfactory manner. If we find that an error or breach of our editorial standards has occurred, we will take appropriate corrective action. This may include:

  • Issuing a correction or clarification to rectify factual errors or inaccuracies.
  • Offering a right of reply or publishing a follow-up article to provide alternative perspectives or additional information.
  • Removing or amending the content in question, where necessary.
  • Providing an explanation or apology, as deemed appropriate.

We will communicate the outcome of the complaint to the complainant and, if applicable, explain the steps taken to address the issue. We may also offer an opportunity for further discussion or dialogue, if requested.

Appeals:

If you are dissatisfied with the outcome or handling of your complaint, you may request a review by a senior member of our editorial team. The request should be submitted in writing, clearly outlining the reasons for the appeal.

Upon receipt of an appeal, a senior member of our team will conduct a review of the complaint and the original handling process. We will provide a final response, detailing the outcome of the appeal and any further actions taken.

External Remedies:

If you are not satisfied with our response or handling of your complaint, you may seek external remedies through appropriate regulatory bodies or industry associations, such as the Press Complaints Commission or relevant local media authorities. We will provide you with relevant contact information upon request.

Continuous Improvement:

We are committed to continually improving our editorial practices and addressing any areas of concern or recurring issues identified through the complaints process. Feedback from complainants plays an important role in this process, and we appreciate your input in helping us maintain the highest standards of journalistic integrity.

If you have any questions or require further information regarding our Editorial Complaints Policy, please contact us at [email protected]

Date of last review: 20 june 2023